CUSTOMER SERVICE

Relationship Management

Effective communication is the cornerstone of all our business relationships. Understanding the customer’s needs and matching those needs with excellent service is our goal. HBM wants to know how we are doing and if there is a problem we want to resolve it right away.

That is why every customer of HBM is assigned a dedicated “Relationship Manager”. Your Relationship Manager knows your building, the job we do there, and who is on your crew. No need to call an 800 number and explain your situation to someone unfamiliar with your account. Relationship Managers visit the job sites regularly and can handle any problems that may arise. Not only can they help with your current service, but they can help with billing, adding additional services, and anything else that may come up. All of our Relationship Managers have cellular phones with e-mail and it is our company’s policy to respond to any question or concern, no matter how small within 2 hours.